CERB5 Logins: 

helpdesk.diadem.co.in
hriday@diadem.co.in
bing@893PM

avik@diadem.co.in
4I99DnbN

bhavana@diadem.co.in
J68phW6B

tushar@diadem.co.in
rhapsody49


##########
signature text:
--
Regards,
{{full_name}}
{{title}}

Diadem Technologies Pvt. Ltd.
Tel: 033-23581901-04
www.diadem.co.in


Helpful links:
http://wiki.cerb5.com/wiki/HOWTOs

http://www.cerberusweb.com/book/#guide-for-administrators

http://wiki.cerb5.com/wiki/Quick_Start


Upgrading the mysql DB, if you get an error like: Table ‘mysql.servers’ doesn’t exist, then the following links would help:

http://myeasylinux.wordpress.com/2010/07/20/table-mysql-servers/
http://www.atomicorp.com/forums/viewtopic.php?f=18&t=4214
 

## For Cerb5 to work, following additional components are required:
# yum install php-mbstring php-devel
# yum install php-pear

Enable EPEL Repo on container with the following URL:
http://www.thegeekstuff.com/2012/06/enable-epel-repository/

OR wget http://ftp.jaist.ac.jp/pub/Linux/Fedora/epel/6/i386/epel-release-6-7.noarch.rpm and install this RPM

Then install mailparse with the following command and it will fetch this package from the EPEL repo:
yum install php-pecl-mailparse

Good instructions for installing Cerb6 on a server:
http://www.techrepublic.com/blog/doityourself-it-guy/diy-install-and-configure-your-cerb5-help-desk/1011

##attachments were not being saved in the helpdesk application

[Wed Dec 28 13:50:03 2011] [warn] mod_fcgid: stderr: PHP Warning:  fopen(/var/www/vhosts/helpdesk.diadem.co.in/httpdocs/storage/attachments/p/u/12701) [<a href='function.fopen'>function.fopen</a>]: failed to open stream: Permission denied in /var/www/vhosts/helpdesk.diadem.co.in/httpdocs/libs/devblocks/api/Plugin.php on line 80

Resolution: give 777 permissions to the attachments folder

## mail forwarding from support to other ids is getting blocked in magicpsam with the following error: 

Jan 18 13:35:01 diadem postfix/smtpd[18410]: NOQUEUE: milter-reject: RCPT from localhost[::1]: 550 5.7.0 Dynamic Style reverse DNS IP=[IPv6:::1].Rejected by MagicSpam 1.0.5-3 (http://www.magicspam.com/).Visit http://www.linuxmagic.com/best_practices/check_dynamic_reverse_dns.html for more information; from=<hriday.biyani@gmail.com> to=<anir@diadem.co.in> proto=ESMTP helo=<helpdesk.diadem.co.in>

Resolution: To resolve this issue, add the following ips in the /etc/magicspam/exempt_ips file and restart service magicspam-milter service
:::1
::1
::1/128

The above option stopped working after a few days, so we went ahead and disabled IPv6 support on this container with the following option: 

# vi /etc/sysctl.conf

net.ipv6.conf.all.disable_ipv6 = 1
net.ipv6.conf.default.disable_ipv6 = 1

To disable in the running system:

sysctl -w net.ipv6.conf.all.disable_ipv6=1
sysctl -w net.ipv6.conf.default.disable_ipv6=1

# Per Worker Signature

• Go to Setup\settings\custom fields
• Select Worker and choose the type and name of the field, ex: "Text multiline", "signature"
• Go to Groups and select your desired group (ex: Support)
• Click Buckets and switch to Bucket email signature
• In the list below, choose 'Worker signature' (or whatever you decided to call the worker-specific custom field).
• Test and save the changes if you're happy.

To edit a worker's signature:

• Go to Profiles
• Click on the worker's name
• Click Edit
• Edit the value of the custom field and save the changes

Ref link: http://forums.cerberusweb.com/thread-3331.html